Big Update for Complaints : BISP Call Center Launched

BISP Call Center 2024 Launched

In a significant development, the Benazir Income Support Program (BISP) has unveiled a dedicated call center, in collaboration with the National Technology Council, to address inquiries and complaints related to the Benazir Kafalat program. The BISP Call Center is poised to revolutionize the way individuals interact with the program, providing timely assistance and resolution to concerns.

BISP Call Center:

The BISP Call Center, operational at the main site of the Benazir Income Support Program in Islamabad, is set to be a game-changer for those seeking information or facing issues regarding the BISP program. Spearheaded by Aamir Ali Ahmed, the Secretary of Benazir Income Support Programme, this initiative promises a swift and efficient resolution to all queries within a 24-hour timefra

call centre

The Operational Backbone

Nam Core, a prominent entity in Pakistan, is now actively involved in managing and addressing concerns related to the Benazir Income Assistance Program. Individuals seeking records or assistance are encouraged to reach out to Nam Core for a comprehensive resolution of their concerns.

BISP Call Center
BISP Call Center

Key Features of Modern Call Center

To enhance customer experience, the BISP Call Center incorporates state-of-the-art CRM or GRM technology, ensuring a seamless and efficient interaction process. The use of advanced databases and ultra-modern technology further cements its commitment to providing a top-notch service.

Highly Professional Team

A dedicated and highly professional team is at the forefront of the BISP Call Center. Trained to respond promptly to calls and adept at problem-solving, this team ensures that issues are addressed with precision and efficiency.

Impressive Call Handling Capacity

With the capability to handle 8,000 to 10,000 calls and resolve complaints per day, the BISP Call Center demonstrates its commitment to accommodating the diverse needs of its users. The impressive call-handling capacity ensures that no concern goes unaddressed, contributing to a smoother customer experience.

Streamlined Ticketing System

In a bid to enhance convenience, the BISP Call Center issues a special ticket for each complaint, facilitating easy reference and tracking. This streamlined ticketing system is a testament to the center’s dedication to providing efficient solutions.

BISP Toll-Free Number 2024

As part of its commitment to accessibility, the Benazir Call Center has introduced a toll-free number, 080026477. This number empowers customers to register their complaints, inquire about the Benazir Kafalat Software, and seek resolutions to their problems. Notably, the toll-free service is specifically designed to address concerns faced by women participating in the BISP program, offering them a platform to voice complaints and gather information.


The establishment of the BISP Call Center marks a comprehensive step towards providing convenience to the customers of the Benazir Income Support Programme. Serving as a centralized platform to lodge complaints, seek records regarding economic resource eligibility, and report any deductions or unfair conduct, the call center is a beacon of support. The toll-free service operates 24/7, empowering customers to lodge queries, complaints, and receive information about their registration status.


  1. How can I contact the BISP Call Center?
    • You can reach the BISP Call Center by dialing the toll-free number 080026477.
  2. What is Nam Core’s role in the BISP Call Center?
    • Nam Core is actively involved in managing and addressing concerns related to the Benazir Income Assistance Program.
  3. Is the BISP Call Center available 24/7?
    • Yes, the toll-free service operates 24/7, allowing customers to lodge queries and complaints at any time.
  4. What technology does the BISP Call Center use?
    • The BISP Call Center utilizes state-of-the-art CRM or GRM technology for a seamless customer experience.
  5. Can I track the status of my complaint with the BISP Call Center?
    • Yes, the center issues a special ticket for each complaint for easy reference and tracking.

Quick Details:

Detail Information
Name BISP Program
Purpose Address inquiries and complaints related to the Benazir Kafalat Program
Beneficiaries People enrolled in the Benazir Income Support Program (BISP)
Operation Hours Monday to Friday, 8:00 AM to 5:00 PM PKT. Closed Saturdays and Sundays.
Toll-Free Number 080026477
Location Benazir Income Support Program’s head office in Islamabad

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