Good News: Register a Complaint in BISP Program

Good News: Register a Complaint in BISP Program

BISP Program Complaint Registration

The BISP program has disbursed quarterly installments to impoverished families from January to March, ensuring financial support to eligible women and children. However, amidst the distribution of funds, complaints regarding deductions and difficulties in accessing payments have surfaced. This article offers comprehensive guidance on registering complaints within the BISP program promptly, facilitating individuals to address their grievances from the comfort of their homes.

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Instruction Regarding Complaint Registration in BISP

Before proceeding with the complaint registration process, it’s essential to consider the following instructions:

  1. ID Card and Mobile Number: Ensure you possess a registered mobile number and valid ID card while filing a complaint.
  2. Receipt of Money: If filing a complaint regarding fund deductions, retain the receipt of the received amount for reference.
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How to Register a Complaint Through BISP Office

To file a complaint effectively at the BISP office, follow these steps:

  1. Visit Nearest BISP Office: Head to the nearest BISP office to initiate the complaint registration process.
  2. Inform Concerned Representative: Inform the designated representative about the issues you’re encountering.
  3. Obtain Complaint Form: Upon explaining your concerns, the representative will provide you with a complaint form.
  4. Complete the Form: Fill out the form detailing your complaint. If unable to write, seek assistance from the representative.
  5. Submit the Form: After completing the form, submit it to the representative for further processing.

How to Register a Complaint Through Helpline Number

For individuals unable to visit the BISP office, complaints can be registered through the toll-free helpline number:

Toll-Free Helpline Number: 0800-26477

Additionally, BISP has established control rooms to facilitate complaint registration. Moreover, individuals can utilize WhatsApp to lodge complaints, accessing the provided contact details for further assistance.

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Verification Process of Complaint

Upon registering a complaint, BISP initiates an immediate verification process to address the concerns raised. BISP staff meticulously investigates each complaint, striving to resolve issues promptly. If the complaint is deemed valid, necessary actions are taken to address the concerns, ensuring timely resolution within a few days.

This streamlined complaint registration process empowers individuals to seek redressal for their grievances effectively within the BISP program.

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